Frequently Asked Questions
Everything you need to know about your luxury shopping experience.
How long does shipping take for international orders?
Standard international shipping typically takes 7-14 business days, while express shipping options are available at checkout for delivery within 3-5 business days.
What is your return policy for high-end apparel?
We offer a 30-day return window for all items in their original condition, with tags attached and no signs of wear. Luxury evening wear must include the original security ribbon to be eligible for a refund.
Are the items on Prestige Collections authentic?
Yes, every product sold on our platform is 100% authentic. We source directly from designers and authorized distributors, and each item undergoes a rigorous quality control check before shipment.
How do I determine my correct size?
We provide a comprehensive size guide on every product page. Since we carry international brands, we include a conversion chart for US, UK, and EU sizing to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.
Can I track my order in real-time?
Absolutely. Once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your package's journey to your doorstep.